Shipping policy
Shipping Policy
Last updated: April 2025
Thank you for shopping with Believe in the Run! We’re committed to getting your gear to you as quickly and efficiently as possible. Please review our shipping policy below for details on how your order will be processed and delivered.
📦 Order Processing
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Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking information once your order has shipped.
🚚 Shipping Rates & Delivery Times
Domestic (U.S.) Shipping:
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Standard Shipping (3–7 business days): Free on orders $75+
Shipping timeframes are estimates and may vary based on carrier delays or order volume.
🌍 International Shipping
We currently do offer international shipping through our online store to select countries.
🔄 Order Changes & Address Updates
If you need to update your shipping address or make changes to your order, please contact us ASAP at info@bigrunmedia.com. We cannot guarantee changes can be made once your order is being processed or has shipped.
📦 Lost or Delayed Packages
If your package is delayed or shows as delivered but you haven’t received it:
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Double-check the shipping address in your confirmation email.
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Check with neighbors or your local post office.
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If still unresolved, contact us at info@bigrunmedia.com and we’ll help you track it down or issue a claim if eligible.
If you have any questions or concerns, don’t hesitate to reach out to our team
📧 Customer Support: info@bigrunmedia.com
Thanks for believing in the run!